For the management of malfunctions, the main services offered are:
Intervention by qualified personnel within an agreed time frame from the identification
Intervention of qualified personnel within an agreed time frame from fault identification, in order to identify the origin of the fault, classify the type of repair (Minor/Major) and, if necessary, secure the system
Immediate repair of minor faults (i.e. faults that do not require specific spare parts to be solved, but can be handled by
qualified personnel using standard components)
Management of external interventions, when required, to correct major faults
Insurance claim management
